terms,

conditions

& privacy

  • Currency

    The Homenoise webshop uses Danish Krone (DKK) as currency. Any exchange fees from other currencies will be at the customer’s expense.

    VAT

    All prices shown on the Homenoise website are without VAT. EU customers have to pay an additional 25% VAT which will be added to the order and shown upon checkout.

    Payments

    All payments on the Homenoise website are done through Stripe using the payment methods Stripe offers.

    We will not accept any other payment methods.

    Shipping

    Upon checkout the shipping cost will be added to the order.

    Shipping costs differ depending on the available logistics company and the destination country of the product. We do our best to find the best combination of shipping prices and logistics quality. Depending on the destination of the order, we either use DHL Express or PostNord.

    Once your order is shipped, you will receive a tracking code for the package.

    Additional costs & fees

    The total amount shown upon checkout does not include any potential import fees, customs duties, transaction fees, … Because these additional costs are different for every country, we cannot predict or estimate what these additional costs will be. These costs are all at the customer’s expense.

    Orders

    When an order confirmation is received, this indicates that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case a mistake has been made in pricing, we have inadvertently under-priced products, or we are no longer able to supply a particular product for some reason. In the case of a price change, we will always contact you first to ensure that the price is acceptable.

  • Two year warranty

    All Homenoise pedals come with a two (2) year warranty. During this period homenoise will repair/replace malfunctioning products.

    This warranty does not cover:

    • misuse and abuse

    • unauthorised modifications

    • unauthorised repair attempts

    • connecting the wrong power supply

    • improper storage

    • loss or theft

    • damage to the paint, knobs, indicator LEDs and the exterior of the product

    • packaging

    • accesories

    Request repair/replacement of broken product

    If you have a Homenoise product that is broken, please contact us through the contact page to find out if it is in warranty.

    A proof of purchase may be required in order for us to validate if the malfunctioning product is still covered by warranty.

    Do not ship any malfunctioning products without a confirmation email.

    Malfunctioning products outside of the warranty period

    If your Homenoise product is not covered by warranty because it is older than two (2) years or because the damage falls under the not-covered damages, you can still contact us to have it repaired.

    Costs & fees

    Any possible repair costs (if warranty is not applicable), shipping costs, import fees, customs duties and transaction fees will be at the customer’s expense.

  • 14 day return policy

    If you wish to return a product that you ordered from the website, you have the right to return it within the first 14 days after receiving your order and get a full refund for the product.

    Contact us if you wish to return your product.

    Please do not return any product without receiving a confirmation email from us.

    All returns must be shipped as an insured shipment with an international courier.

    Conditions

    To be able to get the full amount of the money refunded, the following conditions must be met:

    • Returns must be request within 14 days after receiving your product. We may ask for documentation to prove the product is covered by the return policy.

    • The returned product must be in the condition that it was shipped to the customer.

    • The returned product must be fully functioning.

    • All accessories must be included

    • Original packaging must be included.

    If one or more of these conditions is not met, we will evaluate the value and condition of the returned product and you will be refunded a reduced amount according to that value. We also reserve the right to deny the return of a product if one or more of the mentioned conditions is not met.

    Exceptions

    The following types of products are not covered by the 14 day return policy:

    • B-stock items

    • Custom products

    • Perishable goods

    Costs & fees

    Any possible shipping costs, import fees, customs duties and transaction fees are not included in the 14 day return policy and will be at the customer’s expense.

  • Homenoise cannot be held liable for any injury, damage, direct or indirect loss, consequential or economic loss, or any other loss occasioned by the use of, inability to use, or reliance on the information contained on the Homenoise website, social media platforms and documentation or information provided by a Homenoise representative.

    Homenoise can also not be held liable to any party for damages that result from the failure of its products. Damages excluded include, but are not limited to: lost profits, lost savings, damage to other equipment, and incidental or consequential damages arising from the use, or inability to use its products.

    In no event can Homenoise be held liable for more than the amount of the purchase price, not to exceed the current retail price of the malfunctioning product. Homenoise disclaims any other warranties, express or implied.

    Homenoise disclaims liability for any delay caused to you by repairs or replacement of faulty goods.

    By using Homenoise products, the user accepts all terms herein.

  • We have no interest in your personal data other than to send you products that you ordered or send you info that you requested (newsletter, questions etc.)

    We will never sell your data to third parties for commercial purposes.

    We are committed to safeguarding your privacy. Contact us if you would like to view or delete your data that is currently stored on the website:

    https://www.homenoise-audio.com

    By using this site or/and services, you consent to the Processing of your Personal Data as described in this Privacy Policy.

    Table of Contents

    Definitions used in this Policy

    • Data protection principles we follow

    • What rights do you have regarding your Personal Data

    • What Personal Data we gather about you

    • How we use your Personal Data

    • Who else has access to your Personal Data

    • How we secure your data

    • Information about cookies

    • Contact information

    Definitions

    Personal Data – any information relating to an identified or identifiable natural person.

    
Processing – any operation or set of operations which is performed on Personal Data or on sets of Personal Data.


    Data subject – a natural person whose Personal Data is being Processed.


    Child – a natural person under 16 years of age.


    We/us (either capitalized or not) – Homenoise Audio

    Data Protection Principles

    We promise to follow the following data protection principles:

    Processing is lawful, fair, transparent. Our Processing activities have lawful grounds. We always consider your rights before Processing Personal Data. We will provide you information regarding Processing upon request.

    Processing is limited to the purpose. Our Processing activities fit the purpose for which Personal Data was gathered.

    Processing is done with minimal data. We only gather and Process the minimal amount of Personal Data required for any purpose.

    Processing is limited with a time period. We will not store your personal data for longer than needed.

    We will do our best to ensure the accuracy of data.

    We will do our best to ensure the integrity and confidentiality of data.

    Data Subject’s rights

    The Data Subject has the following rights:

    Right to information – meaning you have to right to know whether your Personal Data is being processed; what data is gathered, from where it is obtained and why and by whom it is processed.

    Right to access – meaning you have the right to access the data collected from/about you. This includes your right to request and obtain a copy of your Personal Data gathered.

    Right to rectification – meaning you have the right to request rectification or erasure of your Personal Data that is inaccurate or incomplete.

    Right to erasure – meaning in certain circumstances you can request for your Personal Data to be erased from our records.

    Right to restrict processing – meaning where certain conditions apply, you have the right to restrict the Processing of your Personal Data.

    Right to object to processing – meaning in certain cases you have the right to object to Processing of your Personal Data, for example in the case of direct marketing.

    Right to object to automated Processing – meaning you have the right to object to automated Processing, including profiling; and not to be subject to a decision based solely on automated Processing. This right you can exercise whenever there is an outcome of the profiling that produces legal effects concerning or significantly affecting you.

    Right to data portability – you have the right to obtain your Personal Data in a machine-readable format or if it is feasible, as a direct transfer from one Processor to another.

    Right to lodge a complaint – in the event that we refuse your request under the Rights of Access, we will provide you with a reason as to why. If you are not satisfied with the way your request has been handled please contact us.

    Right for the help of supervisory authority – meaning you have the right for the help of a supervisory authority and the right for other legal remedies such as claiming damages.

    Right to withdraw consent – you have the right withdraw any given consent for Processing of your Personal Data.

    Data we gather

    Information you have provided us with
This might be your e-mail address, name, billing address, home address etc – mainly information that is necessary for delivering you a product/service or to enhance your customer experience with us. We save the information you provide us with in order for you to comment or perform other activities on the website. This information includes, for example, your name and e-mail address.

    Information automatically collected about you
This includes information that is automatically stored by cookies and other session tools. For example, your shopping cart information, your IP address, your shopping history (if there is any) etc. This information is used to improve your customer experience. When you use our services or look at the contents of our website, your activities may be logged.

    How we use your Personal Data

    We use your Personal Data in order to:

    provide our service to you. This includes for example registering your account; providing you with other products and services that you have requested; providing you with promotional items at your request and communicating with you in relation to those products and services; communicating and interacting with you; and notifying you of changes to any services.

    enhance your customer experience;

    fulfill an obligation under law or contract;

    We use your Personal Data on legitimate grounds and/or with your Consent.

    On the grounds of entering into a contract or fulfilling contractual obligations, we Process your Personal Data for the following purposes:

    to identify you;

    to provide you a service or to send/offer you a product;

    to communicate either for sales or invoicing;

    With your consent we Process your Personal Data for the following purposes:

    to send you newsletters and campaign offers (from us only, never any third parties);

    for other purposes we have asked your consent for;

    We Process your Personal Data in order to fulfill obligation rising from law and/or use your Personal Data for options provided by law. We reserve the right to anonymize Personal Data gathered and to use any such data. We will use data outside the scope of this Policy only when it is anonymized. We save your billing information and other information gathered about you for as long as needed for accounting purposes or other obligations deriving from law.

    Who else can access your Personal Data

    We do not share your Personal Data with strangers. Personal Data about you is in some cases provided to our trusted partners in order to either make providing the service to you possible or to enhance your customer experience. We share your data with:

    Our processing partners:

    Paypal

    Stripe

    SquareSpace

    We only work with Processing partners who are able to ensure adequate level of protection to your Personal Data. We disclose your Personal Data to third parties or public officials when we are legally obliged to do so. We might disclose your Personal Data to third parties if you have consented to it or if there are other legal grounds for it.

    How we secure your data

    We do our best to keep your Personal Data safe.  We use safe protocols for communication and transferring data (such as HTTPS).

    Even though we try our best we can not guarantee the security of information. However, we promise to notify suitable authorities of data breaches. We will also notify you if there is a threat to your rights or interests. We will do everything we reasonably can to prevent security breaches and to assist authorities should any breaches occur.

    If you have an account with us, note that you have to keep your username and password secret.

    Children

    We do not intend to collect or knowingly collect information from children. We do not target children with our services.

    Cookies and other technologies we use

    A cookie is a tiny text file stored on your computer. Cookies store information that is used to help make sites work. Only we can access the cookies created by our website. You can control your cookies at the browser level. Choosing to disable cookies may hinder your use of certain functions.

    We use cookies for the following purposes:

    Necessary cookies – these cookies are required for you to be able to use some important features on our website, such as logging in. These cookies don’t collect any personal information.

    Functionality cookies – these cookies provide functionality that makes using our service more convenient and makes providing more personalized features possible. For example, they might remember your name and e-mail in comment forms so you don’t have to re-enter this information next time when commenting.

    You can remove cookies stored in your computer via your browser settings. Alternatively, you can control some 3rd party cookies by using a privacy enhancement platform such as optout.aboutads.info or youronlinechoices.com. For more information about cookies, visit allaboutcookies.org.

    Changes to this Privacy Policy

    We reserve the right to make change to this Privacy Policy.

    
Last modification was made on 16th of March 2023 .